Conflict Resolution and Dealing with Difficult Behaviours


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canfitpro – 2.0 PTS, FIS, HWL, PFS, OAS
AFLCA – 4.0 credits
MTAS – 4 Business CEUs
CMTNL – 2 Category B CEUs

NSFA= 4 credits

May be eligible for CMTO credits

Resolving Issues, Communicating and Making Decisions – Written by Dr. Allison Rees

Many people view conflict as a negative, and in doing so, people get stuck in a negative cycle. Conflict allows people to be different and creative. Jumping out of defensive responses and taking positive action promotes healthy working relationships. This workshop also helps you to identify difficult behaviours and deal with them effectively, while keeping you safe and comfortable.


If you require a certificate for more than one governing body, there is a $10 fee.

Additional information

Digital / Printed

Digital, Printed